Smart Network Features - Cyngus Technologies

Smart network features are used by businesses that want to achieve even more with their TollFree number.

If your organisation has a nationwide presence through branches, agents or distributors then Smart network features that enable you to send calls to the nearest available site may be of considerable value to your customer experience.

Organisations that provide extended service hours may also be interested in how calls can be automatically diverted based on the time of day or day of week to back-up sites or service centres.

These services are provided within the core TM network and once activated, according to your business requirements, will operate virtually instantly and with no visible delay or interruption to callers.

Routing Manager

• Control call costs by diverting calls to your nearest office, branch or authorised dealer
• Ensure a more personal level of service by having calls answered locally

Day Manager

• Redirect calls to different answering centres depending on the day of the week
• Manage large volume of calls while optimizing labour and facilities costs

Time Manager

• Redirect calls to different answering centres depending on the time of day
• Extend hours of operation by having calls diverted to one location after hours
• Have calls directed to a message service or your mobile phone outside of business hours

Traffic Manager

• Pre-determine the percentage of incoming calls to be answered by each answering centre
• Divert calls to another answering centre when one is busy