ViSight Advanced Reports

Cyngus, in partnership with TM TollFree services offers a range of subscription based monthly reporting services.

ViSight (Vision and Insight) management reports are unique in that they utilise information provided directly from the TM network.

This means that the information you receive in your ViSight reports are sourced directly from TM and are 100% accurate, compliant and complete.

ViSight reports are designed to help businesses:

• Improve market response by showing when callers responded to promotions or advertising campaigns
• Streamline call handling by identifying busy and not so busy periods in your call centres
• Enhance customer satisfaction by providing insight into regular callers and call handling times for all locations receiving calls
• Allocate call costs across departments and business units utilising the service
• Budget and plan for call activity as well as staffing resources