Services for Business Owners and Managers - Cyngus Technologies

ViSight reports provide valuable insights into customer calling trends and call handling by your staff.

They also provide significant benefits in enabling you to monitor customer contact with your business.

With ViSight reports you can,

• Improve forward budgeting and planning with historical call trends and summaries
• Identify opportunities to improve call handling
• Allocate costs between departments and cost centres
• Track changes in calling activity from different regions, time of day or day of week

Get the facts on calling patterns to your TollFree

Historical Trending Report click to view sample

• Compare monthly call volumes over a twelve month period
• Compare performance against previous months
• Identify peak calling times of the year
• Plan marketing and staffing based on historical calling trends

Gain a snapshot view for each hour of every day

Monthly Overview Report click to view sample

• Gain insights to the call handling performance of your branches / dealers
• Identify the top ten calling regions, top five most frequent callers and top five longest calls

Manage multiple TollFree numbers

Line Summary Report click to view sample

• View calling activity to each TollFree number
• Allocate costs to the correct cost centre / department
• See at a glance how much each TollFree number is costing you enabling you to manage your expenses