Services for Call Centre Managers
ViSight reports are invaluable for Call Centre Managers handling direct response to advertising campaigns and service to existing customers
Manage and streamline call handling
ViSight reports help Call Centre Managers to...
- Manage staffing resources based on caller demand
- Plan for staff coverage during peak and off-peak periods
- Monitor unusual calling behaviors i.e. exceptionally short duration calls, or a high number of calls from the same customer
See the full picture of calling activity
Call List Report
- View full details on every call including the calling number, date, time, duration and cost
- Identify potential problems with lots of short duration calls that are unlikely to have generated a sale
Manage multiple answering locations
Answerpoint Summary Report
- Manage and plan resources at each answering location
- Measure the performance of each answering centre
- Know how many calls are being transferred due to the line being busy or not answer
Manage daily staff resources
Overview by Day Report
- Identify the busiest day(s) of the week to assist with provisioning staff resources