Testimonials

ViVien Lee

Contact Centre Manager | TNT Express Worldwide

“The ViSight report is informative in improving our customer service’s operation efficiency in calls handling plus to reduce abandoned call rates. This adds credibility to our service.”

Mark Debenham

Senior Director | Intercal Asia Pacific

“Through ViSight, we are able to increase our quality of service to customers, which has had a positive impact on our revenue.”

Chang Ling Ling

Infrastructure Manager, Global Delivery Centre Malaysia | Fujitsu Malaysia

We provide ViSight to our customers as part of our Managed Service Delivery. This gives us a very competitive advantage over our competitors.”

Mohamad Fadil

Head of Call Centre, Properties, Admin and Branch - Operations Department | The New Straits Time Press

"Prior to receiving ViSight, we did not realize how many opportunities that we were losing. Receiving this information on a daily basis, we know we will increase our monthly sales revenues further.”

Nellie Low

CSC Manager | Pizza Hut CSC

“Pizza hut utilises ViSight to measure our distribution of home delivery coverage – this enables us to consistently identify and improve the delivery service to our customers.”