Case Studies

Uptime information for immediate corrective action

The Challenge

The continued growth of online and mobile sales has forced many retailers to focus on effective omnichannel experience strategy. While customer experience is crucial, the new digital world has resulted a new set of challenges related to logistics - the need for speed, visibility and innovation.

Customers are more demanding now and expecting seamless across channels when interacting with the business. Their frustration increased when they need to repeat every step and start over the process again when moving from channel to channel.

Our Solution: Channel monitoring and optimization

Improve the capacity in planning, monitoring, and management across all communication channels in ONE platform. ViSight Solutions gives you the complete picture of all communication channels and never get blindsided.

Provide the information to anyone who needs it. Improve agility, efficiency and optimize costs. It helps to provide operational intelligence to different divisions that ensure consistency of information and messages into the market.

ViSight Solutions ensure business is learning from every interaction in every channel. Real time monitoring platform allows business to have quick view on the trends of the communication channels. Avoid guessing and gut-feel decisions. Monitor what customer are saying to gain insights for the development of a more effective market offering and initiatives.

Cyngus Technologies Sdn Bhd

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