ViSight Intelligence Portal
Customers today interact with your organization in many ways, across multiple touch points, media, and platforms. So how do you track the unique and complex experience of every customer? How do you ensure they receive the best possible service? And how do you collate disparate customer engagement data that may be trapped within department silos, leaving you blind to the customer's overall experience?
Your customers interact with your organisation through multiple channels. Therefore it is vital that your organization has the tools to connect the dots (silos) to reveal important trends and patterns in the interaction of your customers to enable you to put processes in place to significantly enhance your customers’ experience. Powered by Cyngus Technologies business intelligence platform, ViSight Intelligence Portal maps every interaction your customers may have with your business, across multiple communication channels providing you with near real-time management information system and reports, to expedite decisions that will improve your business’ performance and your customers’ experience
ViSight Intelligence Portal aggregates all of your customer interactions, feedback and agent data to provide an end-to-end picture of the customer journey. ViSight Intelligence Portal provides management and team leaders with actionable insights to significantly improve the overall Customers’ Experience across all channels, uncover journey bottlenecks and create more favorable business outcomes for your organization.
Analytics for all digital channels
One platform for all your customer interaction analytics
Improve Operation Efficiencies
Analyze and Improve Your Business Performance
Whether the data is coming from Voice or Online Media systems, your existing CRM or Omni-channel infrastructure, we can help you leverage that data to manage service levels, improve operational efficiency and increase sales, retention, and customer satisfaction
Profound Impact On Your Business:
ViSight Intelligence Portal includes real-time intelligent tools that will support you to manage the siloed complexity of your department's performances more efficiently and improve your agents and team performance
Tagging analytics insights: Tagging analytics helps you to understand why your customer engaged with your business and provide insights to drive revenue and customer satisfaction (C-SAT)
SLA overview by agent and by channel: SLA overview by agent and by channel provides a holistic view of the operations that helps driving efficiency and costs down
Average Response Time Across Channels: ART analytics assist to improve Agents’ and Staff productivity and reduce operational costs
Knowledge Management: A continuously evolving knowledge management platform will help your business deliver consistent and quality responses to customers contacting you across multiple channels and will deliver an immediate and positive impact to customer satisfaction and drive operational efficiencies